Cancellation & Refund Policy


THECLOTHINGSTORY offers a simple and easy 5-days exchange policy to our customers. You can conveniently exchange any item within 5-days from the date of delivery.

Please do not accept any order if the seal is broken/unsealed at the time of delivery.

All returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without tags will not be accepted.

To exchange  the product, please pack the product in the original packging and address it to:

Theclolthingstory
Pratiksha Sakaria
Lily Kunj Building,
N.P Thakkar road,
Opp Rajpuria Hall,
Vile Parle East.
Mumbai - 400057

Once we receive the returned products, a quality check will be performed on the items by our quality team. This is subject to the return having met the following requirements:

  • The items should be unused and unwashed.
  • The packaging should have the original packaging and tags in place.
  • They should be returned within 5 days from the delivery date.

Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.

A notification with the status of the return will be sent to the customer within 48-72 working hours from the date of receiving the items.

Please make sure that the returned items are packed securely to prevent any loss or damage during transit. 

 

Customer Support

For any other queries, you can speak to our customer care team either by calling on +919819957212 or by e-mailing at support@theclothingstory.com

Please have the below information ready before you call customer care or mention the same in the email:

  •  Order Number / Registered E-Mail Id
  •  Product Name                        

To process a return or exchange successfully, please re-pack the items to be returned with all the original packaging & tags that they were shipped with. 

 

This Return Policy applies to all items purchased directly from Theclothingstory.com. The policy is subject to change. Hence, please visit our website theclothingstory.com for the latest policy.

 

 

 

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